Frequently Asked Questions

Q: Will you organise the delivery and set up of the bouncy castle?

A: Yes, of course. The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it. Our friendly, fully trained and CRB checked staff will go out of their way to help you have the best party ever.

Q: How much space will I need for the Bouncy Castle?

A: This depends on the Bouncy Castle you decide to hire and we would be happy to discuss the requirements at any time. You can see the measurements of each bouncy castle on this website, on the right of their pictures. Please, add 2' extra to all four sides when you measure your garden/premise, including height (in case of any trees/ceiling.

Q: Are your Bouncy Castles suitable for both indoor and outdoor use?

A: Yes, most of our bouncy castles even come with shower/sun roofs to protect you from the elements.

Q: What preparations should I make before taking delivery of the Bouncy Castle? How much electricity does a bouncy castle use?

A: The blower runs continuously and uses approximately £0.18 of electricity per hour. We ask that you ensure we have a 3ft wide access to the site. Please ensure the area is free from any sharp objects and excessive mud. An electricity point is required within 30 m. We will be forced to refuse bookings for sites that are unsuitable for bouncy castles e.g. sloping, uneven or dirty gardens.

Q: How do I pay?

A: Payment is made by cash on delivery of the equipment, or cleared cheque/bank transfers before the date of hiring. We advice our clients to send cheques at least 2 weeks prior hiring date. Invoices are issued on request only.

Q: Do you charge for cancellation?

A: No, we do not charge a cancellation fee, however, please give us a reasonable notice where possible so we can hire the castle out to another customer.

Q: Are you insured?

A: Yes. We have Public Liability Insurance for up to £5M, which covers accidents and injuries caused by equipment failure and improper installation. You the hirer are responsible for ensuring proper adult supervision of the bouncy castle or Inflatable and the safety of the children using the equipment. We cannot be held responsible for accidents and injuries other than those directly caused by faults in our equipment or improper installation.

Q: What areas do you cover?

A: We cover Essex and surrounding villages.

- FREE delivery and collection to postcodes within 10 miles from HU15 1DF (Essex)

- £5 surcharge for postcodes located 10 to 15 miles from HU15 1DF (Essex)

- £10 surcharge for postcodes located 15 to 20 miles from HU15 1DF (Essex)

Please, use the link below to find out your approx. distance from us using your postcode only; http://www.theaa.com/route-planner/index.jsp; our postcode is HU15 1DF.

Q: What's included in the price?

A: Delivery of the bouncy castle, set up, safety briefing, pack up and collection.

Q: When are your bouncy castles available for hire?

A: All year round. Please note, we hire indoors only from middle of October until middle of March.

Q: What time is the bouncy castle delivered and for how long will I keep it?

A: This really is up to you as we always try to accommodate all customers at a time which suits them best. However, during busier periods when customers are requesting similar hire times a compromise may be necessary. The provisional times of hire for weekends and school holidays hire are from 10 am until 6 pm (please note, during peak periods these times could vary from half to one hour) . The provisional times of hire for After School Special Offer are from 3 pm until 6.30 pm. An extra charge of £5 will be applied for every extra hour of hire required but please, give us sufficient notice to instruct driver. If you want to hire a bouncy castle/garden game for more than 1 day in a row, please mention this while you make your booking so we can offer you a special discounted hire price. Customers, hiring ​venues with set hire times, will be given priority.

Q: How far in advance should I book?

A: The earlier the better. Demand is always high for bouncy castles, especially during the spring and summer months. If you are looking to book between May and September we recommend contacting us 4 - 6 weeks in advance, especially if a specific theme castle is required.

Q: My party is tomorrow. Can I still get a rental?

A: Maybe! Give us a call and we will try to work it out.

Q: Can I keep the bouncy castle overnight?

A: Yes! We can leave our Family Bouncers (only) overnight at an additional charge of £20. We cannot leave our children suitable castles over night. If overnight hire is required, the bouncy castle should be set up in ​a fully fenced off area, ideally- lockable. The fence must be at least 6 feet tall. Jumping Bee Bouncy Castles reserves the right to deny any event of this service if security requirements are not met. Jumping Bee Bouncy Castles also reserves the right to cancel the overnight part of any event at any time if we have reason to believe that our property is at risk of injury or theft.

Q: Are your units safe? Will you teach me how to have a safe day of fun?

A: Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.

Q: Am I allowed to hire a bouncy castle from you and then charge people to use the castle?

A: Yes you are, but you must bear in mind that you are in charge and must make sure that people using the castle are safe at all times. Do not overload the castle to try to make extra money. As the hirer you are liable for any damages.